ElectroPhonic Innovations offers full support for all of our guitars. If you have questions, concerns or suggestions, please contact us.

All requests received by email at can expect a response back from us within 24 hours during our regular support hours, Monday through Friday, 9 am to 6 pm PST.

We are proud of our products and want you to be unconditionally happy with your purchase.


ElectroPhonic Innovations LLC (“EP”) warrants our Model One EP instrument to be free from defects in materials and workmanship for one year from the date of original purchase, subject to the limitations set forth herein. This warranty applies only to the original purchaser. Repair service for defects covered by this warranty can only be performed at EP’s factory in Inglewood, California.

Remedies beyond normal service repair require both an evaluation of the defect and a direct recommendation from EP for alternative considerations. All transportation, insurance and freight charges associated with warranty service and repairs within the first year of purchase on Model One EP instruments are the responsibility of EP.

After one year, the purchaser is responsible for all repair costs.

Limitations and Exclusions:

The following items are not covered by this warranty:

  1. Fret wear, saddle wear, nut wear, strings and batteries.
  2. Setups, adjustments or routine maintenance of any kind.
  3. Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or contact with sunlight, heat, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non EP-approved polishes.
  4. Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
  5. Any damage to an instrument resulting from customization or modification.
  6. Normal wear and tear on any part of the instrument, case or gig bag such as (but not limited to) jacks, controls, switches, plated surfaces, tuning machines, pick guards, zippers, clasps, handles, latches, case hardware.
  7. All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or Acts of Nature.

If you have any questions about our policy, please don’t hesitate to contact us.

SPECIAL NOTE: We are constantly striving to make things better. Perfection is our goal, so product specifications are subject to change without notice. E&OE