Frequently Asked Questions
How long will it take for me to receive my Model One? Although wait times have been much longer, we are weeks away from being able to fill orders within 90 – 120 days.
Are you including a battery charger with each guitar? Yes. Everything you need to get out there and start playing is included.
Do you ship internationally? We ship to over 50 countries now.
Can I plug the Model One guitar into an amp if I want to? Yes. With or without on board preamp and effects.
Are you making a left-handed Model One? We will in the future.
What pickups are you using? All of our guitars come with custom wound humbucker pickups.
How do I get my Model One EP with a tremolo system? After our campaign is over, we will contact everyone who has bought a guitar and offer them a tremolo system. It will be at additional cost.
Do your guitars come with a warranty? Yes. One year warranty for all parts and labor. Normal wear or accidents are not covered.
Where is ElectroPhonic Innovations located? Our shop is in Inglewood, California.
Do you make all of the parts for your guitars? We do the majority of the work ourselves. We partner with companies and individuals who excel in their respective niches. All assembly is done in Inglewood at our shop.
Is there anywhere I can go to try out a Model One before I buy it? Not at this time. We are working on several options for the future.
Does it come with a case? No, it does not. We plan to offer hard cases and gig bags in the future but for now we wanted to keep it simple. The Model One will fit in most standard LP-style gig bags available through Amazon, eBay, or your local music retail shop at many different price points. Check the dimensions of the case and make sure that it will like the Model One at 41″ x 14″ x 4″.
What is the battery life and how long does it take to recharge? Battery life is dependent on many factors: playing style, how loud you play, what you play, etc. We can tell you about the performance that we are getting. For example, at the Winter NAMM Show we were playing about 8 hours a day at moderate to loud volume levels and a set of batteries lasted us over 2 days.
As far as charging is concerned, after the initial charge (which will be longer), you can generally expect about 4 to 6 hours to fully recharge. Again, it is dependent on several factors.
Can I order any color other than the 4 standard colors (white, blue, red and black) that you have made available? Yes. Through our Custom Shop you can order any color. Contact us at firstname.lastname@example.org to discuss your interests.
Can I specify different pickups? No, not at this time. The Model One is tuned to the hardware we have provided. Changes are discouraged and will void your warranty.